Enhance visibility into shipment status and simplify the process of tracking shipments with ShipConsole. ShipConsole provides a separate package tracking responsibility in Oracle that can be assigned to Customer Service. This responsibility can be used to track the status of shipments by Oracle sales order and delivery numbers, so that individual package tracking numbers don’t have to be located. Proof-of-delivery documentation is also instantaneously available with the click of a single button from ShipConsole, so customer service no longer has to call FedEx or UPS to request proof-of-delivery.
Generate a report comparing actual delivery dates with projected delivery dates. Exceptions are highlighted so you can easily see which packages failed to get delivered on time.
Reduce queries to your support department by proactively informing your customers about delivery status of every
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